Welcome to SugarPlus Online Casino Philippines. We value your trust and are committed to keeping your personal data safe and secure. This SugarPlus Privacy Policy outlines how we collect, use, protect, and manage your information when you access or use our platform.

By using SugarPlus, you agree to the terms outlined below. If you do not agree, please discontinue the use of our services.

🔍 1. Information We Collect

To provide a secure and enjoyable gaming experience, we collect the following types of data:

A. Personal Information

  • Full name
  • Email address
  • Contact number
  • Date of birth
  • Address (if required for identity verification)

B. Account Activity

  • Username and encrypted password
  • Deposit and withdrawal history
  • Bonus usage and transaction records
  • Game interactions and play duration

C. Device & Technical Data

  • IP address
  • Browser type and device details
  • Time spent on our platform
  • Navigation behavior

D. Cookies & Tracking Data

  • Visited pages
  • Clicked links or promotions
  • Notification and marketing preferences

These data points allow us to improve user experience, ensure account security, and comply with regulatory requirements.

💼 2. How We Use Your Data

Your information is used for the following legitimate purposes:

  • Account Verification – To confirm your identity and prevent fraud
  • Secure Transactions – To process payments safely and reliably
  • Website Optimization – To fix issues and improve platform performance
  • Marketing (With Consent) – To provide personalized offers and updates
  • Fraud Prevention – To detect suspicious or harmful behavior
  • Legal Compliance – To meet Philippine online gaming regulations

We never sell or misuse your data for any purpose beyond those stated here.

🔒 3. How We Protect Your Data

SugarPlus uses industry-standard practices to secure your personal information:

  • SSL Encryption – Protects data during transmission
  • Two-Factor Authentication (2FA) – Adds an extra layer of security to your account
  • Internal Data Access Controls – Limits staff access to sensitive data
  • Routine Security Checks – Regular monitoring for potential threats or vulnerabilities

🛡 Your privacy and data security are our top priorities.

🔁 4. When & Why We Share Your Information

We may share limited data with trusted third-party partners for specific purposes:

A. Payment Processing

To complete financial transactions securely via:

  • GCash
  • PayMaya
  • Visa / Mastercard
  • Crypto payment gateways
  • Bank transfers

B. Legal Requirements

We may disclose information when:

  • Required by law or regulation
  • Investigating fraud, cheating, or suspicious activity
  • Responding to regulatory or government authority requests

C. Marketing & Analytics (With Consent)

To deliver customized content or improve service delivery, we may share:

  • Marketing preferences
  • Click and navigation behavior

✅ All third-party partners follow strict privacy guidelines and security standards.

🍪 5. Use of Cookies & Tracking Technologies

Cookies are small files that improve your experience on SugarPlus. We use cookies to:

  • Remember login sessions
  • Speed up website performance
  • Show relevant promotions and bonuses

Types of Cookies:

  • Essential Cookies – Required for basic platform functionality
  • Analytics Cookies – Help us understand how users interact with the site
  • Marketing Cookies – Used for targeting offers and content

Managing Your Cookies:

You can modify cookie preferences anytime in your browser settings.
⚠ Disabling cookies may affect the website’s performance and features.

🗂 6. Data Retention & Storage

We retain your personal data only as long as necessary to:

  • Fulfill legal, regulatory, and financial requirements
  • Maintain your account and game records
  • Resolve disputes or detect fraud

📬 You may request deletion of your personal data by contacting support, subject to regulatory obligations.

👤 7. Your Rights Over Your Personal Data

As a SugarPlus user, you have the right to:

  • Access your stored data
  • Update or correct your personal information
  • Request deletion of your account and associated data
  • Opt-out of marketing communications at any time

To exercise any of these rights, please email us at: support@sugarplus.io

🌐 8. Third-Party Links & External Sites

SugarPlus may contain links to external websites. Please note:

  • We are not responsible for the privacy practices of these third-party sites
  • Always review the privacy policies of other platforms before sharing your data

🎯 9. Responsible Gaming & Minor Protection

SugarPlus supports responsible gambling and safeguards for underage users.

  • Strict age verification during registration
  • Parental controls recommended for guardians
  • Access to gambling support resources for those in need

For more help, visit our Responsible Gaming page.

🔄 10. Updates to This Privacy Policy

We may update this policy in response to:

  • New legal regulations
  • Security upgrades
  • Platform improvements

📢 Any changes will be posted on our website or sent via email. We recommend checking the policy periodically for updates.

📞 11. Contact SugarPlus Support

For any questions or concerns about your privacy, reach out to our team:

  • Live Chat – Available 24/7
  • Email – support@sugarplus.io
  • Social Media – Facebook, Twitter, Instagram (During active hours)

Our customer care team is always ready to help you with account security, privacy, or gaming issues.

🎲 Play Securely with SugarPlus Online Casino

By using SugarPlus Online Casino Philippines, you accept our Privacy Policy. We are dedicated to providing a secure, responsible, and transparent gaming experience.

Thank you for choosing SugarPlus – where your privacy comes first.